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http://www.trendymen.fr/wp-content/uploads/2014/04/sfr.jpg"/>
sfr

SFR: les clients victimes de la panne dédommagés?

Hier jeudi 24 juillet, de 9h00 à 15h00, pas loin de 4 millions d’abonnés de l’opérateur au carré rouge ont été touchés par une panne matérielle, les empêchant de passer ou recevoir des appels. Et maintenant que le service est rétabli, les clients SFR se posent tous la même question: vont-ils être dédommagés pour ce désagrément?  

Cela ne semblait pas prévu par l’opérateur, qui a dû s’expliquer à de nombreuses reprises via son compte Twitter: « Comme indiqué ds nos CGA, le geste commercial pour  incident réseau est discutable lorsque la panne excède 48 heures  consécutives ► article 8.4 QUALITÉ DE SERVICE« . Entendez par là qu’il n’était pas question de dédommager qui que ce soit…

sfr

Pourtant, la position d’SFR semble avoir évolué au cours de la journée: il propose désormais un geste commercial, en offrant les appels et les SMS illimités pendant un mois, ainsi que 2Go de data Internet. Concernant les abonnés qui bénéficient d’un Extra de SFR, même dédommagement, avec en plus un Extra supplémentaire à choisir entre  iCoyote et CanalPlay, offert pendant un mois également.

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